Delivery & Quality
What are the shipping costs for my order?
Have you placed an order over €20? Then the shipping costs are free! The price you see for the plant is the total price you pay. This way, there will never be any surprises during the ordering process. For shipping to Belgium, we charge €4.95 (normally €9.80) for shipping costs. For shipping to other European countries, we charge €7.95.
When will my order be delivered?
Your order will be delivered as soon as possible. Wickplants aims for a delivery time of 1 - 7 working days. Wickplants naturally aims for the fastest possible delivery. If a product has a longer delivery time, this is always mentioned in the product description.
We make every effort to deliver your Wickplants on time. Occasionally, however, delivery may be delayed due to circumstances.
Can I have my order delivered to a different address?
This is possible! During the ordering process, you can enter the shipping address of the person you want to send Wickplants to! You can put the billing address on your own address, so the recipient of the gift will not see the value of the order.
Can I collect my order somewhere?
It is possible to collect your order from one of PostNL's 4,000 collection points. There is always one near you!
How will my order be packed?
Plants are fragile products. Our Wickplants are not only grown with love, but also packed and shipped with care and attention. Our special plant packaging has been developed to ensure that the plant cannot move freely, allowing your order to be shipped safely. The pots are extra well protected in the packaging to ensure they remain in good condition!
Can I have my order delivered abroad?
We currently ship our Wickplants in the Netherlands, Belgium, Germany and France. For shipping to other countries, we do not yet have a good idea of the conditions under which our products are delivered. Should you wish to receive your order in another country, we can look into the possibilities. To do so, please contact one of our Personal Wickplants Shopper by sending a WhatsApp message to +31 6 15 30 02 02 or email to [email protected].
My Pot and/or Wickplant has arrived broken. What now?
Wickplants cannot be returned. Did you order something else (such as a pot or other accessories) and the item is still not completely to your liking? Unfortunately, that can happen. Wickplants offers you the option to return it within 14 days of the invoice date!
Occasionally, something can go wrong during transport. Is this the case? Please let us know as soon as possible! In this case we will always provide a suitable solution. You can contact our customer service at [email protected] (stating your order number). We would like to receive some photos of how the product arrived to you.
I received the wrong product. What should I do now?
Occasionally something may go wrong during the processing of your order. Is this the case? Please let us know as soon as possible! In this case we will always find a suitable solution. You can contact our customer service at [email protected] (stating your order number). We would like to receive some photos of the product that was delivered incorrectly.